Terms & Conditions
At Flave By Chef Wali (“Flave”, “we”, “our”, or “us”), we are committed to protecting your privacy and ensuring that your interaction with our brand is safe, transparent, and respectful. By engaging with our services, visiting our website, or contacting us directly, you agree to the terms outlined below.
Information We Collect
When you interact with us, we may collect personal information such as your name, address, telephone number, email address, payment details, and, in some cases, your date of birth. This information may be requested when you place an order, make a booking, participate in a promotion, or contact us for any inquiry.
How We Collect Information?
We gather information in different ways, including when you provide it directly to us through reservations, orders, or promotional sign-ups. We may also receive information from trusted third parties, but only when you have given them permission to share your details with us.
Use of Information
The information we collect is used to serve you better. It allows us to process your orders, confirm your bookings, keep you informed about offers and updates, and continuously improve our services and customer experience. In certain cases, we may also need to process your information to comply with legal or regulatory requirements.
Confidentiality
Your trust is important to us. We will never sell or trade your personal data to third parties. However, we are not responsible for the privacy practices of websites or platforms that are not owned or managed by Flave By Chef Wali, including any external links you may access through our website or social media channels.
Complaints and Contact
If at any point you have concerns about how your personal information is being handled, you can reach out to us at info@flave.ae. Once we receive your complaint, we will carefully review your concerns and investigate whether the proper procedures have been followed. We aim to respond within fifteen working days, although in certain cases a longer period may be required. If you remain dissatisfied after our review, you have the right to pursue the matter further through the relevant authorities.
Updates to These Terms
Flave By Chef Wali may update these Terms & Conditions from time to time in order to reflect changes in our services, operations, or legal requirements. Any updates will be published on our website, and by continuing to use our services after such updates, you accept the revised terms.